This is my personal account, supported by my documents. If Permian Roofing LLC or its owner, Alan, provides verified evidence that resolves the matter, I will update this statement.

Hiring a roofer is an act of trust. You pay with the expectation that the company will mobilize, deliver materials if needed, and begin work as agreed. That’s what I expected when I hired Permian Roofing LLC. Instead, after I paid $4,250 as a deposit to start the job, the work never began.

Who I Worked With

My primary point of contact was Alan, who was identified to me as the owner of Permian Roofing LLC. All arrangements and communications regarding the project and payment were handled through him and the business.

What I Agreed To

I engaged Permian Roofing LLC to perform roof work at my property. We discussed the scope, and I paid $4,250 as the startup deposit with the clear understanding that this payment would initiate the job—meaning a confirmed start in writing, crew mobilization, and any necessary delivery of materials.

What Actually Happened

After the deposit was paid, no materials were delivered, no crew arrived, and the job did not begin. I asked for either a concrete written schedule to proceed or a refund of my payment. Given the circumstances, I am now seeking refund only.

Impact on Me

This experience caused unnecessary stress, tied up $4,250 intended for an essential repair, and forced me to start over searching for a reliable contractor. It also delayed work important for protecting my home.

Why I’m Sharing This

I’m sharing my story so other homeowners can make informed decisions. Based on what I went through, I recommend:

            •           Tie payments to milestones. Keep upfront payments modest and link them to visible progress (e.g., materials delivered, tear-off complete, underlayment installed).

            •           Get commitments in writing. Define what “starting the job” means, set dates, and agree on how delays will be handled—on paper.

            •           Verify the business. Check registration, insurance, and required licensing (where applicable), ask for recent references, and confirm a physical address before making a large payment.

            •           Use payment methods with protections. Credit cards often provide stronger dispute rights than cash, checks, or instant transfers.

            •           Document everything. Save proposals/contracts, receipts, emails, texts, and call logs.

Documentation I Can Provide

I have the proposal/contract, proof of the $4,250 payment (deposit), and written communications in which I asked for either a concrete schedule or a refund. I can share these if needed to substantiate my account.

Public Business Details (for independent verification)

            •           Address: 312 W May St, Odessa, TX 79761.   

            •           Public business phone numbers: (432) 853-1665 and (432) 237-3127. 

            •           Business management: Ms. Yesenia Olvera is publicly listed as a managing member of Permian Roofing LLC. 

A Fair Chance to Respond

At this stage, I am seeking one resolution only: a full refund of the $4,250 deposit. If Permian Roofing LLC or Alan (the owner) provides documented proof that a full refund has been issued, I will update this article to reflect that the matter has been resolved.